Introduction

Welcome to Naima Connections. We are dedicated to connecting customers with skilled tradespeople for various services. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information
We collect personal information that you provide to us when you use our services, including but not limited to:

Customers: Name, email address, phone number, and payment information.
Tradespeople: Name, contact information, qualifications, and payment details.

1.2 Non-Personal Information

We may also collect non-personal information, such as browser type, IP address, and usage data, to help improve our services and provide a better user experience.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

We use your information to:

• Connect customers with tradespeople.
• Facilitate bookings and payments.
• Handle customer support and inquiries.

2.2 Communication

We may use your contact information to send you updates, promotional offers, and other communications. You can opt out of these communications at any time.

2.3 Refund Policy

If a customer is not satisfied with a job and provides solid proof, such as pictures, they may request a refund within one week of the job’s completion. We reserve the right to evaluate the proof and determine eligibility for a refund.

2.4 Payments to Tradespeople

Tradespeople will receive 90% of the payment for completed jobs. The remaining 10% covers administrative and platform costs.

3. Data Sharing and Disclosure

3.1 With Tradespeople

We share customer information with tradespeople to facilitate service delivery. This includes the customer’s contact information and job details.

3.2 Legal Requirements

We may disclose your information if required by law or to protect the rights and safety of our users and the public.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, please note that no system can be completely secure.

5. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Request a refund within one week of job completion, subject to proof and approval.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@naimaconnections.com.

This Privacy Policy was last updated on 3 Aug 2024.